At Threads and Reels, we carefully check every product before dispatch to ensure quality and customer satisfaction.
No Refund Policy
We do not offer refunds once an order has been confirmed, shipped, or delivered.
However, customers can request a return for exchange within 7 working days of receiving the order.
Exchange Policy
Customers can request an exchange if they receive:
- A damaged product
- A wrong item
- A wrong size
- A product with a manufacturing fault
Return/Exchange Time Limit
Return or exchange requests must be made within 7 working days after receiving the order.
Requests made after 7 working days may not be accepted.
Exchange Conditions
To be eligible for exchange:
- The product must be unused and unworn
- Tags and packaging must be intact
- The product must be in its original condition
- Proof of purchase or order confirmation is required
Non-Exchangeable Items
Exchanges will not be accepted for:
- Used or washed products
- Products damaged by the customer
- Items without original tags or packaging
- Customized or specially made orders
- Change of mind after purchase
Exchange Process
To request a return for exchange, please contact us with your order details, reason for exchange, and clear product images if the item is damaged or incorrect.
Once your request is reviewed and approved, we will guide you through the next steps.
Shipping Charges for Exchange
Exchange shipping charges may apply unless the mistake is from our side, such as sending the wrong or damaged item.
Contact Us
For return or exchange requests, please contact our customer support team through our official website or social media channels.
Threads and Reels
Karachi, Pakistan